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Return Policy

At FluffyFuzz.Com, we want you to be 100% satisfied with your order. If for any reason you wish to return your purchase, please follow the procedure listed below. We operate a 14-day full refund policy (excluding delivery charges), subject to the following terms and conditions:

  • Item must be returned in the original condition
  • Item must be returned with original packaging
  • Item must be returned to us with a trackable shipping service
  • Item must be returned within 14 days of receipt (starting from the date customers acknowledge receipt of the purchase with our courier service)
  • Item must be returned with notation of the  approval code (more details below)


Step 1: Contact Us

Please contact The Fluffy Team and tell us what went wrong:

T: + 603 – 2726 2816 (10am – 5pm during working days, excluding Saturdays, Sundays and public holidays)

E: admin@fluffyfuzz.com


Step 2: Return the item to us with a registered postal service

Please return the item to us  in its original condition with a trackable postal service.